Refund and Returns Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need a Return Authorization Number. To start a return, you can contact us at support@vivalapiel.com.

If your return request is accepted, we’ll send you via email a Return Shipping Code, as well as instructions on how and where to send your package.

Customer pays return shipping.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@vivalapiel.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards or make Exchanges.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll automatically be refunded on your original payment method within 1-3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.